Position Name: Senior Program Manager-SAM

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Location:

Chennai, TN, India

Organization Name:

Centre for Effective Governance of Indian States (CEGIS)

Job Description

About CEGIS

Centre for Effective Governance of Indian States (CEGIS pronounced See-Jis) aims to improve lives by helping Indian state governments deliver better development outcomes.

The four key characteristics of any high-performing organisation are (a) measuring outcomes through reliable, high quality data that enables goal setting and monitoring progress towards these goals; (b) strategic use of personnel competency based hiring and training, skilling, and performance appraisals to determine job assignments, pay, and promotions to achieve the goals above; (c) strategic budgeting where resource allocation is based on evidence and cost-effectiveness; (d) and creating efficient systems to leverage external actors (including for-profit and nonprofit organisations). The Indian State needs to perform better on all four fronts above, by enhancing its capacity. CEGIS partners with states to improve this capacity by focusing on these four pillars of the State.

Informed by cutting-edge research and evidence as well as a practical orientation toward implementable ideas, CEGIS works with State Governments in India to enable a transformative improvement in their functioning. This vision and Theory of Change (ToC) is an outcome of extensive research done by Prof. Karthik Muralidharan (CEGIS Co-Founder and Scientific Director) and strategic philanthropic support provided by Mr. Ashish Dhawan (CEGIS Co-Founder).

Prof. Karthik Muralidharan is the Tata Chancellors Professor of Economics at the University of California, San Diego. Over the past two decades, he has led extensive research projects in India across education, health, and social welfare. His book, Accelerating Indias Development: A State-Led Roadmap for Effective Governance, systematically analyses Indias governance challenges and provides actionable, evidence-based strategies, emphasising state-level reforms as critical for Indias advancement.

Ashish Dhawan is a leading Indian philanthropist and the Founder-CEO of The Convergence Foundation (TCF). He is also the Founding Chairperson of Ashoka University and the Central Square Foundation, and is a governing board member of the Gates Foundation. Before his second career as a philanthropist, Ashish was among Indias most successful private equity investors.

CEGIS Approach and Model of Functioning

Our solutions to enhance governance are co-created with state governments in a state-led way, where we focus on deep partnerships with states with an iterative cycle of think-demonstrate-document-transfer. We work closely with the top bureaucratic leadership, front-line workers and public officials in Finance, Planning, Human Resources and a few other priority line departments.

In alignment with our four principles or pillars of change - outcome measurement, personnel management, strategic public finance, states and markets, CEGIS is currently working with the governments of Telangana, Tamil Nadu, Karnataka, NCT of Delhi, Assam, and a few Government of India entities like the NITI Aayog and Capacity Building Commission (CBC) across a range of projects and sectors. Through CEGIS flagship offering, the KPI (Key Performance Indicators) Survey, we are helping enable state governments we are working with to collect better quality citizen level data, make informed, evidence-based decisions, and institutionalise this process of securing periodic citizen-level feedback. We are setting up a Financial Analytics Unit (FAU) to enhance analytical capacity and increase the effectiveness of budgetary allocations of the Finance Department in another state. In alignment with our personnel management workstream, we are also working with the HR/Administrative Reforms & Training Department to set up and institutionalise an in-house Capacity Building Unit (CBU) that aids the adoption of competency-based Learning Management Systems (LMS) and Performance Management Systems (PMS) with a few of these entities. Similarly, to improve the value of public money, we are working at the interface of states and markets which encompasses procurement, regulation, and policy formulation. Our solutions are constantly being refined based on real-time feedback and are designed to be customised and replicated across contexts.

CEGIS@5: A Journey of Learning & Building Capacity

Since its incorporation in 2019, despite the enormous challenges posed by COVID, CEGIS has gained significant momentum in building strong collaborations with the government(s) as a trusted partner who can provide both thought leadership and implementation support on key governance reforms. CEGIS position as a non-profit that does not take any funding from the government (other than in-kind contributions of office space/staff) has been a key enabler in earning this trust.

Beginning with 2 state government engagements in the first 2 years of its inception, today CEGIS is working across several Indian states with 15+ projects across several sectors, including education, nutrition and local governance. From a small group of founding members, we have grown by leaps and bounds to become a team of 150+ members located across the country. Helmed by a former bureaucrat with invaluable governance experience, state and solution team leads with decades of domain expertise, and enabling functions led by professionals with considerable corporate careers, the team at CEGIS brings together knowledge and experience that spans various sectors - from developmental economics, research, and governance to management consulting and social entrepreneurship.

Over the last 5 years, we have also been able to garner support for our vision and theory of change from a diverse range of foundations and philanthropists whose partnership has enabled us to build our own organisational capacity as well as continue to experiment and improve our solution design to augment state capacity and governance. We believe that this approach will gradually enable all government officials to achieve their goals more effectively, thereby improving the ability of the State to deliver services to all Indian citizens in the decades to come.

To explore what the mission of CEGIS is and the impact we hope to have, please take a look at this video of our CEO, Dr Vijay Pingale.

Funding Partners
TCF-https://theconvergencefoundation.org

NATCO- https://www.natcopharma.co.in/

Veddis Foundation- https://veddis.org/

Bill & Melinda Gates Foundation- https://www.gatesfoundation.org/

Michael & Susan Dell Foundation- https://www.dell.org/

Overview:

CEGIS work under the theme of State and Market (SAM) focuses on improving state capacity for better management of State interfaces with the larger market, especially in service delivery functions. We work with State Governments in three capacities

  • Procurement: Improving procurement policies, processes and decisions to improve value for money in public procurement
  • Regulation: Assessment of market failures and design and execution of proportionate regulatory interventions to address these
  • Policy: Development of sectoral policy to incentivize cost effective service delivery, through the most appropriate models

​While the above work will be focused on CEGIS core sectors (education, health, nutrition, local governance), some streams like procurement are likely to have a broader sectoral coverage. Our projects will involve elements of research and analytics, market efficiency assessment, regulatory capacity assessment, and active support to Finance and line departments in reforms adoption. This will involve both quantitative and qualitative skills. This will, among other things, entail:

  • Conducting market assessments including identification of market failures (information asymmetry, market power, externalities, deadweight losses)
  • Conducting assessment of State capacity on policy, provision and regulation, through benchmarking, assessment of rules, systems and procedures, and primary interactions with key stakeholders
  • Quantitative assessments of cost effectiveness across different models of service delivery, including use of methods such as Value for Money assessments (VfM) and Public Sector Comparator (PSC) analysis
  • Interactions with non-state actors (for Profits and Civil Society Organisations) to assess their offerings, constraints and operating ecosystem

Roles and Responsibilities

Data Analysis and Management

Evaluates and Reviews Pre-analysis Plans: Guarantees comprehensive and precise data analysis procedures.

Enhances Data Accuracy and Validity: Connects collected research and data with other projects or best practices for informed decision-making.

Ensures the completeness of collected research data.

Lays Down Protocols for Data Management: Evaluates and establishes protocols for managing data quality, access, verification, and validation.

Assists in Data Interpretation and Presentation: Helps in interpreting and presenting data effectively to convey meaningful insights to stakeholders.

Solution Design & Technical Expertise:

Contributes Technical and Operational Insights:

  • Actively engages in brainstorming sessions to provide technical and operational insights.
  • Fosters creative problem-solving and solution design.

Ensures Adherence to Best Practices:

  • Maintains high-quality standards by adhering to best practices in solution design.

Provides Domain Expertise:

  • Offers domain expertise to project teams.
  • Ensures quality and integrity of project outputs.
  • Supports proposal preparation and pitching to donors.

Oversees Project Execution:

  • Manages multiple projects concurrently through all phases.
  • Supports in articulating the Theory of Change within projects.
  • Supports vertical lead in evaluating project progress and performance.
  • Guides project teams to align with vertical's goals and vision.
  • Oversees comprehensive project management, spanning from conceptualization and resource allocation to briefing and execution. Monitors costs, timelines, and resource management across projects.
  • Forges internal alignment through collaboration with various teams.

Communication and Stakeholder Engagement:

Strategically Evaluates External Stakeholders:

  • Identifies synergies with external stakeholders aligning with organizational goals.
  • Cultivates strategic partnerships with external stakeholders.
  • Creates opportunities for the vertical by identifying synergies.

Reviews Stakeholders' Feedback:

  • Synthesizes stakeholders' feedback to develop strategic communication strategies.
  • Creates presentations, reports, and dashboards for diverse stakeholders.

Develops Understanding of Stakeholder Landscape:

  • Maintains understanding of stakeholders and their linkages.
  • Engages with key stakeholders to deliver strategic benefits to projects.

Knowledge Product Development:

Develops Knowledge Products:

  • Develops concept notes, success stories, and learning documents.
  • Identifies internal and external knowledge sources and shares best practices.
  • Plans and executes initiatives related to knowledge sharing and partnerships.

Education and Experience:

  • Masters or advanced degree, such as a PhD or equivalent, in economics, statistics, public policy, engineering, social science, or related fields from a prestigious institution.
  • 8 to 12 years of progressive work experience, including extensive research, advanced quantitative analysis, client management (especially with government entities), and substantial managerial experience.
  • Demonstrated expertise in quantitative data management and analysis, utilizing advanced tools such as STATA, R, or Python programming extensively.

Required Skills, Characteristics, and Qualities for a Senior Program Manager:

  1. Fluency in English and Proficiency in Regional Languages: Mastery of English is essential, and proficiency in local language is highly advantageous for effective communication with diverse stakeholders.
  2. Advanced Problem-Solving and Strategic Thinking: Demonstrated ability to solve complex problems strategically, utilizing strong research aptitude to analyze both quantitative and qualitative data to develop innovative solutions.
  3. Exceptional Communication Skills: Ability to articulate complex ideas clearly and effectively to various audiences, both internally and externally, fostering understanding and alignment across stakeholders.
  4. Robust Planning and Organizational Abilities: Proven track record in setting priorities, planning timelines, and meeting deadlines with precision, while maintaining attention to detail and delivering high-quality outputs consistently.
  5. Team Leadership and Stakeholder Management: Proficiency in managing diverse teams and collaborating closely with government stakeholders to ensure seamless project delivery, leveraging strong relationship-building skills at all levels.
  6. Passion for Impact and Adaptability: Deep commitment to driving positive change in Indian states, aligning with organizational goals, coupled with a flexible operating style suited for independent work within a small-organization environment.
  7. Innovative Thinking and Risk Management: Willingness to think creatively, take calculated risks, and translate ideas into actionable initiatives, fostering a culture of experimentation and continuous improvement.
  8. Active Collaboration and Empathy: High capacity for collaboration, actively listening to diverse perspectives, and valuing input from team members and stakeholders, fostering a culture of inclusivity and mutual respect.
  9. Versatility and Sector Expertise: Comfortable with diverse projects and quick adaptation to new sectors, leveraging past experience and expertise to drive impactful outcomes across various domains.
  10. Strategic Relationship Building: Proven ability to cultivate and manage high-level relationships with partner organizations, particularly within Indian state governments, to advance program objectives effectively.
  11. Research Methodology Proficiency: Familiarity with both experimental and non-experimental research methods, including the design and implementation of field sample surveys, providing valuable insights and informing evidence-based decision-making.

Compensation:

CEGIS is looking for suitable candidates for this role in Chennai, Tamil Nadu. Remuneration will be competitive with Indian philanthropy and social sector pay scales and will depend on the candidates experience levels.

Note: CEGIS has zero tolerance to sexual harassment. We therefore expect each applicant to self-declare related to the same. CEGIS could, if required, initiate a prevention of sexual harassment-based background verification. If an applicant is reported of misconduct, appropriate action that may include employment termination would be taken. Please Click the link for self declaration.

Pre-reads for the application process

Please go through the following materials before sending in your application: